Terms & Conditions
Frost Restoration* is a British company supplying specialist tools, paints and equipment for professional and hobby restorers of all types of vehicles all over the world.
If your item is not in stock, we will back order for you. You can cancel your order by email or phone if you would rather not wait. When item is back in stock , we will contact you for authorisation to send and charge your card. Normal shipping charge rates will apply to all backorders
Cancellation and Order Amendments
You can cancel or amend any order placed with Frost, provided that the order has not yet entered the dispatch process.
Cancellation Period: by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers located in the European Union have the right to withdraw from the purchase of an item within fourteen days of the day after the day on which the goods come into the physical possession of the consumer.
You must provide notice of cancellation by email to [email protected] and post the unused good(s) with a copy of the receipt to Frost Restoration, Albion Park, Warrington Rd, Glazebury, Warrington, WA3 5PG, UK no later than fourteen days after receipt of item(s).
Cancellation restriction: This applies to all of our products except purchase of video, DVD and software products where the item has been unsealed.
If you have a query with any aspect of our products or services please telephone 01925 648555 or alternatively email us at [email protected]. If you would like to take advantage of our call back service please complete the form on the Contact Us page.
Credit Card Security
We normally despatch items within 48 hours of receipt of your order. If an item is out of stock, it will be marked “backordered” on your order acknowledgement and sent out as soon as they are available.
Frost Guarantee: 14 Day Money Back Guarantee
If you are not totally satisfied with any item, we will replace or refund the full price providing the item is returned to us unused and in good condition within fourteen days.
We will repair, replace or give a full refund on any item which does not give reasonable service due to defective materials or workmanship. All items are described and illustrated to the best of our knowledge at the time of going to press.
Making A Purchase
We accept Visa, Mastercard, Switch, Delta and Eurocard. We do not accept AMEX unfortunately. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information over the Internet, via phone, fax or snail mail.
Waste Electrical and Electronic Equipment Regulations 2006
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
Under the new regulations we as a company offer to take back old electrical equipment on a like for like basis, (as laid down in regulation 31) e.g. if you buy a multimeter from us you can send your old one back for disposal. Returned goods costs are the customers responsibility. Frost Restoration will then dispose of the goods through an approved waste contractor.
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our stores.
Unwanted Items should be returned within 28 days of purchasing your new product.
Cookies are used on this website to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details (excluding your credit card numbers) if you select the ‘Remember Me’ option. This means next time you place an order you will only have to enter your credit card details.
We also track anonymous behavioural activity using Google Analytics and Facebook Pixel to better understand site usage, purchase activity and to make improvements to the functionality of this website. Neither of these cookies store or record any personal data.
1/ Items returned under the 7 working day cancellation period
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will refund the cost of the item and the cost of sending the item to you as follows:
– where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred
– where you are returning an entire order, we’ll refund all delivery charges that you incurred
We will refund only standard (Airmail) postage charges for items delivered outside the UK.
2/ Items returned under 14-day returns guarantee
Where you are withdrawing from your purchase between 7 and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
Refund will be paid within thirty days of cancellation. Please post goods to be returned or exchanged to Frost Restoration, Albion Park, Warrington Rd, Glazebury, Warrington, WA3 5PG, UK. Pack well and return to us with a note of your requirements and original invoice number. Frost reserves the right to alter specifications and prices without prior notice.
Heavy / oversized products
Products with a prefixed ‘Y’ code are large or heavy items which subject to extra shipping charges. Please contact us for a quotation by telephone or email.
Collect in Store
When this free option is selected, your items will remain at Frost until collected. Ensure you have your order number and products ordered to hand when collecting your items. No items will be shipped unless a prior agreement is in place with Frost and the buyer and whereby full shipping costs have been processed and received. In the event of the ‘Collect in Store’ shipping option is selected in order to gain Free Shipping or is selected by mistake, the order will not be fulfilled.
Hazardous Goods Shipping Advice
Please note that there may be shipping restrictions for international destination for certain hazardous products, such as aerosols, paints and chemicals. However, you can check with our EU agents for their stock availability.
The United Kingdom (including Isle of Wight, Isle of Scilly, Isle of Man and Shetland Islands. NOT Channel Islands), Ireland, Belgium, Netherlands, Luxembourg, France (Mainland only), Germany, Austria, Spain (Mainland only), Portugal (Mainland only), Italy (Mainland only), Poland, Hungary, Czech Republic, Switzerland.
Catalog prices include VAT at 20%. For deliveries within the European Union VAT must be paid. All other orders are tax free.
* Frost Restoration is the trading name for Frost Auto Restoration Techniques Ltd.