Delivery & Return

Free Standard UK Delivery for Orders Over £80
To Mainland England, Wales and Parts of Scotland

United Kingdom Delivery Services (Orders up to 30kg)

 

ServiceEstimated Delivery Times from Dispatch Price inc. VATUK Mail Zone Map
Non-Hazardous Light Items under 2kgUsually 2 – 3 working days From £1.10Zone A, B, C, D
Standard Delivery to Zone A  (Orders under £80.00, Up to 30kg)Usually 2 – 3 working days (Mon-Fri) £6.95Zone A, B
Standard Delivery to Zone A (Orders over £80.00, Up to 30kg)Usually 2 – 3 working days (Mon-Fri)FREE**Zone A, B
Express Delivery to Zone A (Up to 30kg)Usually 1 – 2 working days. Order by 1pm for Same Day Dispatch £8.95Zone A, B
Standard Delivery to Scotland & Islands (Up to 30kg)Usually 3 working days (Mon-Fri). Please allow up to 5 days£18.95Zone C, D
Northern Ireland (Up to 30kg)Usually 3 – 4 working days (Mon-Fri). Please allow up to 7 days£18.95Zone C
Channel Islands (Delivery excludes hazardous products), Isle of Man (Up to 30kg)Usually 3 – 4 working days (Mon-Fri). Please allow up to 7 days£18.95Zone D
Heavy Items over 30kgUsually 3 – 4 working days (Mon-Fri). Please allow up to 7 daysFrom £65.00Zone A,B,C,D

 

Zone A
All postcode areas in England & Wales

Zone B
DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD, AB 1 to AB 16. AB 21 to AB 25, AB 30, AB39, PA 1 to PA 19, PH 1 to PH 3

Zone C
AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50. Northern Ireland (BT)

Zone D
HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to17. PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44. ZE. Isle of Man (IM). Channel Islands

Zone E
Republic of Ireland *

European Delivery Services for NON-HAZARDOUS items (Up to 30kg)

Service*Estimated Delivery Times from DispatchPrice inc. VAT
EURO ZONE 1 (Royal Mail Signed -Up to 2kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£9.15 – £18.96Austria, Belgium, Germany, Netherlands
EURO ZONE 1 (DHL From 2kg – 30kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£12.96Austria, Belgium, Germany, Netherlands
EURO ZONE 2 (Royal Mail Signed -Up to 2kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£9.15 – £18.96Czech Republic, Denmark, France, Hungary, Italy, Slovakia, Slovenia, Spain
EURO ZONE 2 (DHL From 2kg – 30kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£16.80Czech Republic, Denmark, France, Hungary, Italy, Slovakia, Slovenia, Spain
EURO ZONE 3 (Royal Mail Signed -Up to 2kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£9.15 – £18.96Bulgaria, Portugal, Sweden
EURO ZONE 3 (DHL From 2kg – 30kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£22.75Bulgaria, Portugal, Sweden
EURO ZONE 4 (Royal Mail Signed -Up to 2kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£9.15 – £18.96Croatia, Norway, Poland, Switzerland
EURO ZONE 4 (DHL From 2kg – 30kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£33.00Croatia, Norway, Poland, Switzerland
EURO ZONE 5 (Royal Mail Signed -Up to 2kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£9.15 – £18.96Bosnia and Herzegovina, Estonia, Finland, Latvia, Lithuania, Romania
EURO ZONE 5 (DHL From 2kg – 30kg)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£39.00Bosnia and Herzegovina, Estonia, Finland, Latvia, Lithuania, Romania
REST OF EUROPE (Royal Mail Signed – Up to 2kg ONLY)Usually 5 – 7 working days (Mon-Fri). Please allow up to 10 working days.£9.15 – £18.96Turkey, Serbia, Moldova, Malta, Iceland, Greece, Belarus, Ukraine

 

Frost Euro Shipping Zones

Hazardous Goods Shipping Advice
Orders made within the European Union containing Hazardous items such as paints, aerosols and chemicals can be shipped at our Standard rate of £60.00 (for parcels up to 10kg). If your order is over 10kg please contact us to request a shipping quote.

‘Y’ Code Products
Products with a prefixed ‘Y’ code are large or heavy items and will be subject to extra shipping charges. Please contact us for a quotation by telephone or email.

Return or Exchange
If you are not completely satisfied with item(s) purchased at www.frost.co.uk, you can return the unused good(s) to us within fourteen (14) days of receipt of item(s) for an exchange or refund. If returned after fourteen (14) days but within thirty (30) days it will be exchanged or you will receive a credit note against a future purchase. After thirty (30) days no exchange, refund or credit note will be given.

Please call our Goods Return Department on +44 (0)1925 648 555 or email [email protected] to request a Returns Authorisation Code.

Frost Restoration is not responsible for any labour charges incurred during fitment, removal or application of allegedly faulty (or incorrectly supplied) products.

Shortages and Damage – Please advise our Goods Returns Department of any problems with shortages or Carrier damage within two (2) days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

For more details, please see Frost Terms and Conditions.

Prices
Frost reserves the right to alter prices without prior notices. All prices include VAT, if delivery is made outside the EEC, then 20% may be deducted. Please contact us with your VAT number if registered.

Dispatch Process
We aim to dispatch items within 24 hours in normal weekdays (Mon-Fri). Subject to stock availability and payment being received. If an item is out of stock, it will be marked ‘backordered’ on your order acknowledgement and sent out as soon as they are available.

Orders containing dropship items or items are temporarily out of stock will take longer, depending on stock availability from our suppliers.

Any Further Queries?
See Frost Terms and Conditions, email [email protected] or tel +44 (0)1925 648555 and one of our staff will be pleased to help.