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Privacy Centre

Our Privacy Promise

Frost Auto Restoration Techniques Ltd has always been focused upon providing excellence in service provision (both in our physical and virtual relationships) with our customers, suppliers, colleagues and our business partners.

We never underestimate the value of our relationship with you and importantly, the trust you place in us. Although we collect and handle personal information relating to hundreds of people every day, looking after each individual equally has always been where we focus our efforts. This means that the whole of the Frost team take our responsibilities regarding your personal information very seriously.

Whatever your relationship with Frost, we promise to continue to have your individual privacy interests at the forefront of our service to you.

Click on the tabs below for more details.

Being transparent is right at the heart of our mission to be the UK’s Most Trusted Auto Restoration Retailer.

We’ve produced this Privacy Centre to make it easy for you to see what information is collected about you, how we use it, how long we keep it and how we protect it. Information we collect may include the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
We will only use your Personal Information for the purposes we’ve told you about. We can’t – and won’t – use it for any other purposes without your permission, unless we have a legal right or a legal obligation.
The Information we collect about you depends on the services you choose and where and how you shop – whether it’s in-store or online or via a social network platform request form.
We do what we reasonably can to check the Information we collect is accurate and to keep it up to date. You can update your own Information, such as change of address or contact details, by logging into your Frost Shop or Frost Hub account. If you do spot a mistake in Your Information, you can call us or write to us to ask us to correct it. You’ll find our details on our contact page.
We have a Records Retention Policy that sets limits on the length of time we keep Personal Information. The periods vary, depending on the type of information and the reason we are using or keeping it. As a registered customer, your contact data will be kept for as long as your account is in use. Your Frost account retains all of your purchase history – so it’s in yours and our best interest to retain your information for the lifetime of your registration. You can of course at any time request the deletion of your account, at which point your personal information will be anonymised or deleted. We will only retain sales statistics and analytics brought about by the purchases you have made.
Keeping Information secure is a priority for Frost. We apply Security Standards to our computer systems and networks and monitor for external and internal threats and attacks. Access to your Personal Information is restricted to Frost colleagues who need it to perform their job. Where practical, we anonymise your personal information so that people who access it will not be able to identify you unless they need to for their job.
You can raise any concerns you may have about our handling of your personal information by writing to our Data Protection Officer. You’ll find our details on our contact page.
If you are not happy with the outcome, you have the right to raise your concern with the Information Commissioner’s Office.
 

Frost Auto Restoration Techniques Ltd
Last updated: Oct. 19, 2023

The Frost Auto Restoration Techniques Ltd mobile message service (the “Service”) is operated by Frost Auto Restoration Techniques Ltd (“Frost Auto Restoration Techniques Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Frost Auto Restoration Techniques Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Frost Auto Restoration Techniques Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.

Text messages may be sent using an automatic telephone dialing system or other technology.

Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).

Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Frost Auto Restoration Techniques Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to FrostAuto or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Frost Auto Restoration Techniques Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to FrostAuto or email .

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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