Serious Equipment for Auto Restorers Since 1905

Delivery & Returns Infomation

Free Standard Delivery
To Mainland England & Wales

 

- Shipping charges (including packaging and handling) are based on product type, weight and volume.

- We aim to dispatch all orders within 24hrs on the normal weekdays (working days) - Subject to stock availability and payment being received. Orders containing dropship items or items are temporarily out of stock will take longer, depending on stock availability from our suppliers.

- Dispatch times don't include Saturdays, Sundays and major holidays. Delivery times don't include major holidays and Sundays, but may include Saturdays, depending on the delivery service provider. On receipt of goods normally a signature will be required.

- Express derlivery service to Mainland GB will be dispatched on the same day if orders placed before 1pm.

- GREAT NEWS: We now can ship hazardous products, such as aerosols, paints and chemicals to some specific European countries. Click here for Approved Countries List.

 

United Kingdom Delivery Services (Orders up to 30kg)

Service Estimated Delivery Times from Dispatch  Price inc. VAT UK Mail Zone Map
Light Items under 1kg, Exlcudes Hazardous Goods Usually 2 - 3 working days  £3.95 Zone A, B, C, D
Standard Delivery to Zone A  (Orders under £80.00, Up to 30kg)  Usually 2 - 3 working days (Mon-Fri)  £6.95 Zone A, B
Standard Delivery to Zone A (Orders over £80.00, Up to 30kg)  Usually 2 - 3 working days (Mon-Fri) FREE** Zone A, B
Express Delivery to Zone A (Up to 30kg) 
Usually 1 - 2 working days. Order by 1pm for Same Day Dispatch  £8.95 Zone A, B
Standard Delivery to Scotland & Islands (Up to 30kg) Usually 3 working days (Mon-Fri). Please allow up to 5 days £20.00 Zone C, D
Northern Ireland (Up to 30kg) Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days £20.00 Zone C
Channel Islands (Delivery excludes hazardous products), Isle of Man (Up to 30kg) Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days £20.00 Zone D

uk mail map

 

Zone A   All postcode areas in England & Wales
Zone B   DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD, AB 1 to AB 16. AB 21 to AB 25, AB 30, AB39, PA 1 to PA 19, PH 1 to PH 3
Zone C   AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50. Northern Ireland (BT)
Zone D   HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to17. PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44. ZE. Isle of Man (IM). Channel Islands
Zone E   Republic of Ireland *

 

* We cannot send to a BFPO address you have to select the Country where you are based.. e.g Germany.

** FREE Delivery excludes product codes prefixed with the 'Y', 'SP', 'FP' codes.

 

International Delivery Services for NON-HAZARDOUS items (Up to 10kg)

Service* Estimated Delivery Times from Dispatch Price inc. VAT
Andorra Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £64.80
Belgium Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £12.00
Bulgaria, Croatia, Romania, Turkey Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £33.60 (Mainland Only)
Denmark Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £21.60 (Mainland Only)
Estonia, Latvia, Lithuania, Sweden Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £31.20 (Mainland Only)
Finland Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £46.20 (Mainland Only)
France Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £18.00 (Mainland Only)
Germany Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £11.40
Gibraltar, Malta, Vatican City State Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £60
Greece Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £39.60
Italy Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £16.80
Luxembourg Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £12.00
Estonia, Latvia, Lithuania, Sweden Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £31.20
Netherlands Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £10.60
Russia Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £78.00
Spain, Portugal Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £27.00 (Mainland Only)
Turkey Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £33.60 (Mainland Only)
Poland Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days. £30.50

*STANDARD service, up to 10kg, excludes product codes prefixed with the 'Y', 'SP', 'FP' codes.

This service is MAINLAND ONLY excluding islands e.g Madeira, Balearic. Anywhere else in the world please contact us for quotation.

 

Hazardous Goods Shipping Advice

Orders made within the European Union containing Hazardous items such as paints, aerosols and chemicals can be shipped at our Standard rate of £60.00. Please contact us for more information. 

 

'Y' Code Products

Products with a prefixed 'Y' code are large or heavy items which subject to extra shipping charges. Please contact us for a quotation by telephone or email.

 

Return or Exchange

If you are not completely satisfied with item(s) purchased at www.frost.co.uk, you can return the unused good(s) to us within fourteen (14) days of receipt of item(s) for an exchange or refund. If returned after fourteen (14) days but within thirty (30) days it will be exchanged or you will receive a credit note against a future purchase. After thirty (30) days no exchange, refund or credit note will be given.

Please call our Goods Return Department on 01925 768333 or email [email protected] to request a Returns Authorisation Code for this Returns Form.

Frost Restoration is not responsible for any labour charges incurred during fitment, removal or application of allegedly faulty (or incorrectly supplied) products.

Shortages and Damage - Please advise our Goods Returns Department of any problems with shortages or Carrier damage within two (2) days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

All products must be packed well and return to us with a completed Frost Returns Form.

For more details, please see Frost Terms and Conditions.

 

Prices

Frost reserves the right to alter prices without prior notices. All prices include VAT, if delivery is made outside the EEC, then 20% may be deducted.

 

Despatch

We aim to dispatch items within 24 hours in normal weekdays (Mon-Fri). Subject to stock availability and payment being received. If an item is out of stock, it will be marked 'backordered' on your order acknowledgement and sent out as soon as they are available.

Orders containing dropship items or items are temporarily out of stock will take longer, depending on stock availability from our suppliers.

 

Any Further Queries?

See Frost Terms and Conditions, email [email protected] or tel 01706 658 619 and one of our staff will be pleased to help.