Delivery & Returns Infomation
FreeStandard Delivery To Mainland GB On Orders Over £80*
- Shipping charges (including packaging and handling) are based on product type, weight and volume.
- We aim to dispatch all orders within 24hrs on the normal weekdays (working days) - Subject to stock availability and payment being received. Orders containing dropship items or items are temporarily out of stock will take longer, depending on stock availability from our suppliers.
- Dispatch times don't include Saturdays, Sundays and major holidays. Delivery times don't include major holidays and Sundays, but may include Saturdays, depending on the delivery service provider. On receipt of goods normally a signature will be required.
- Express derlivery service to Mainland GB will be dispatched on the same day if orders placed before 12pm.
- GREAT NEWS: We now can ship hazardous products, such as aerosols, paints and chemicals to some specific European countries. Click here for Approved Countries List.
United Kingdom Delivery Services
|Service||Estimated Delivery Times from Dispatch||Price inc. VAT|
|Royal Mail First Class Delivery (Light Items under 1kg, Exlcudes Hazardous Goods)||Usually 2 - 3 working days.||£3.95|
|Standard Delivery to Mainland GB (Orders under £80.00, Up to 25kg)||Usually 2 - 3 working days (Mon-Fri)||£6.25|
|Standard Delivery to Mainland GB (Orders over £80.00, Up to 25kg)||Usually 2 - 3 working days (Mon-Fri)||FREE*|
|Express Delivery to Mainland GB (Up to 25kg)||Usually 1 - 2 working days. Order by 12pm for Same Day Dispatch.||£7.95|
|Standard Delivery to Scottish Highlands & Islands (Up to 25kg)||Usually 3 working days (Mon-Fri). Please allow up to 5 days.||£13.50|
*FREE Delivery excludes product codes prefixed with the 'Y', 'SP', 'FP' codes.
We cannot send to a BFPO address you have to select the Country where you are based.. e.g Germany.
International Delivery Services
|Service*||Estimated Delivery Times from Dispatch||Price inc. VAT||Except Hazardous Goods|
|Northern Ireland||Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days.||£15.95||Yes|
|Channel Islands, Isle of Man, Isles of Scilly||Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days.||£16.95||Yes|
|Belgium, France, Germany, Ireland (Eire), Luxembourg, Netherlands||Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days.||£22.00||Yes (Mainland Only)|
|Italy, Spain||Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days.||£31.00||Yes (Mainland Only)|
|Austria, Denmark||Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days.||£35.00||Only to specific countries|
|Czech Republic, Finland, Gibraltar, Hungary, Liechtenstein, Malta, Norway, Poland, Portugal, San Marino, Slovakia (slovak Republic), Slovenia, Switzerland, Sweden||Usually 3 - 4 working days (Mon-Fri). Please allow up to 7 days.||£38.50||Only to specific countries|
*STANDARD service, up to 25kg, excludes product codes prefixed with the 'Y', 'SP', 'FP' codes.
This service is MAINLAND ONLY excluding islands e.g Madeira, Balearic. Anywhere else in the world please contact us for quotation.
Please note that there may be shipping restrictions for international destination for certain hazardous products, such as aerosols, paints and chemicals. However, you can check with our EU agents for their stock availability.
The United Kingdom (including Isle of Wight, Isle of Scilly, and Shetland Islands), Channel Islands, Isle of Man, Ireland, Belgium, Netherlands, Luxembourg, France( Mainland only), Germany, Austria, Spain (Mainland only), Portugal (Mainland only), Italy (Mainland only), Poland, Hungary, Czech Republic.
'Y' Code Products
Products with a prefixed 'Y' code are large or heavy items which subject to extra shipping charges. Please contact us for a quotation by telephone or email.
Return or Exchange
If you are not completely satisfied with an item purchased at www.frost.co.uk, you can return it to us within thirty (30) days of receipt of item(s) for an exchange. Please post goods to be returned or exchanged to:
UK, OL16 5NU
Pack well and return to us with a note of your requirements and original invoice number. See Frost Terms and Conditions.
Frost reserves the right to alter prices without prior notices. All prices include VAT, if delivery is made outside the EEC, then 20% may be deducted.
We aim to dispatch items within 24 hours in normal weekdays (Mon-Fri). Subject to stock availability and payment being received. If an item is out of stock, it will be marked 'backordered' on your order acknowledgement and sent out as soon as they are available.
Orders containing dropship items or items are temporarily out of stock will take longer, depending on stock availability from our suppliers.